SHIPPING INFORMATION

Welcome to Wilderness Casey LLC!

To give you peace of mind while shopping, we offer stable and secure local shipping services within the United States. Below are our shipping details:

I. Shipping Area

Wilderness Casey LLC primarily provides shipping services within the United States, supporting most states and territories.

Delivery times may be longer for some remote areas or special addresses.

II. Order Processing Time

Order processing time: Typically 1-3 business days after order placement. Orders placed on weekends and holidays may experience processing delays.

During promotional events or peak order periods, processing times may be slightly delayed.

Once payment is successful, we will arrange for your order to be shipped from our warehouse as soon as possible.

III. Shipping Time

Typical delivery times within the United States are as follows:

Delivery Area | Estimated Delivery Time

Universal Areas | 3–7 business days
Remote Areas | 5–10 business days

Actual delivery time may be affected by the following factors:

Weather conditions
Holiday season logistics pressure
Local delivery arrangements
Force majeure
IV. Logistics Partners

We will arrange suitable logistics service providers based on the order details, including but not limited to:

USPS
UPS
FedEx
Other local US logistics service providers
V. Order Tracking

After your order is shipped, the system will send you tracking information via email.

You can check the package’s shipping status in real time using the tracking number.

VI. Delivery Address Instructions

Please ensure that the shipping information you provide is accurate and complete, including:

Recipient’s Name
Street Address
Zip Code
Phone Number

Delivery failures due to incorrect addresses, incomplete information, or no one signing for the package may affect delivery time or incur additional costs.

VII. Package Issues

If you encounter any of the following problems:

Package not updated for an extended period

Showing as signed for but not received

Goods damaged in transit

Received the wrong goods

Please contact Wilderness Casey LLC customer service immediately. We will assist you as soon as possible.

VIII. Logistics Disclaimer

The following situations may cause delivery delays:

Inclement weather

Peak holidays

Natural disasters

Logistics company system issues

Force majeure

Wilderness Casey LLC will actively assist customers in handling related issues, but cannot guarantee that all orders will be delivered on time.

IX. Contact Us

If you have any questions about logistics and delivery, please contact us via customer service email or website.

Thank you for choosing Wilderness Casey LLC. We will strive to provide you with better pet supplies and delivery services.