REFUND POLICY

Thank you for choosing Wilderness Casey LLC!

We are committed to providing you with high-quality pet supplies and a satisfying shopping experience. If you are not satisfied with the product you received, we offer reasonable returns and refunds.

I. Return Period

Customers can apply for a return within 30 days of receiving the product.

Applications submitted after the return period may not be processed.

II. Eligible Returnable Items

Returns are possible in the following situations:

Product quality issues

Product damaged during shipping

Received the wrong product

Product does not match the order

Dissatisfaction with the product

Opened items are also eligible for return.

To give customers peace of mind, we still support returns for some opened items, as long as the item is not severely damaged and does not affect normal return.

Please try to keep:

Original packaging

Product accessories

Order information

To expedite your return request processing.

III. Situations Where Returns Are Not Supported

Returns may not be processed in the following situations:

Severely damaged goods due to human error

Missing major accessories

Exceeding the return period

Customized goods (as specifically stated on the page)

IV. Return Application Process

Step 1: Contact Customer Service

Please contact Wilderness Casey LLC customer service first and provide the following information:

Order Number
Purchaser Name
Problem Description
Product Photos (if available)

Step 2: Await Review

Customer service will process your request after verification.

Step 3: Return the Goods

Address: 7353 ELLENA W 193 RCH CUCAMONGA, CA 91730 Please return the goods according to the information provided by customer service and retain the tracking number.

V. Refund Policy

After receiving and verifying the returned goods, we will arrange a refund as soon as possible.

Refund Time Reference:
Processing Time: 1–3 business days
Refund Arrival Time: 3–7 business days

Specific arrival times may vary depending on the payment institution.

VI. Return Shipping Costs

• For product quality issues or incorrect shipments: We will cover the return shipping costs.
• For returns not due to quality issues: Return shipping costs are usually borne by the customer.

VII. Contact Information

• Phone: +1 (857) 822-7268
• Email: connor@wildernesscasey.com

VIII. Important Notes

• Please do not return items to the sender’s address yourself.
• Returns without customer service confirmation may affect refund processing.
• We recommend using trackable logistics for returning items.

Thank you for your support of Wilderness Casey LLC. We will continue to strive to provide you with a safer and better pet supplies shopping experience.